At Homecrafts9.com, we value your concerns about online privacy & security while you browse and shop on our website. We make every effort to ensure that the information you provide is used only for the intent it was provided.
In case the following Q&A do not answer all your questions, please contact us at hello@homecrafts9.com
Q. When and what information does Homecrafts9.com collect?
Homecrafts9.com collects basic information required to service your requests, for example, your name, mailing address, email and phone number. This information is gathered when you purchase products/gift certificates or sign up for email notifications.
Your card information is requested only when you place an order and is submitted via the highest level of encryption to ensure the greatest amount of safety and security. When you browse our website, we also use cookies or bits of tracking data to gather information about your preferences. This includes your service provider’s address and your clicks and activity on our website. We do not trace this information to individual customers and will never use cookies to save confidential information such as passwords or credit/debit card information.
Q. Why do we collect this information?
The primary reason we gather information is for order processing, shipping and customer service. For example, we may contact you to provide an update on your order, information regarding the shipping status or to clarify questions related to your order. We also use this information to improve our products, services, engagement, website content, and navigation.
Q. What steps does Homecrafts9.com take to ensure security when shopping online?
Homecrafts9.com makes use of 128 Bit Secure Socket Layer (SSL) technology, which is the highest level of internet security available today, to encrypt credit card and billing information while it is transmitted over the internet. We do not record or retain your card information as it is directly passed over to the payment gateway for processing through the 128 Bit Secure Socket Layer (SSL). When you make a purchase online, either a solid key or a locked padlock icon will appear in the lower right of your browser window. This icon indicates that your transaction session is secured through Secure Socket Layer (SSL).
The information is sent to your card issuer’s bank over a secure, proprietary connection. When the authorization process is complete, you receive an approval or decline response in your browser, and we are informed appropriately to initiate the shipping process.
Furthermore, all of the customer data we collect is protected against unauthorized access. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have employed reasonable and current Internet security methods and technologies.
Q. Does Homecrafts9.com share my information with other companies?
We respect that you do not want your personal information shared with other companies, and hence do not share, rent or sell your information to any other company. The information you provide to us is only used for your intended purpose and to complete your online purchase on our website.